Customer Support Services
If you are experiencing technical challenges with your Simply NUC system, or decide to return the system under our 30-day guarantee, Simply NUC offers four direct support channels, available Monday through Friday from 7AM to 7PM CST.
For fast support and coverage verification, please have the serial number of your system available, located on the bottom of the device, so our Customer Support Technicians may better assist you. We will always offer to walk you through some basic troubleshooting steps wherever possible. If it’s determined that your device requires service, repair, or replacement, you will receive a Return Material Authorization (RMA), which will also be sent to you via email for tracking purposes. If the serial number is not easily accessible please have the email address that the system was originally purchased under or the original sales order number.
Live Agent Chat Support
If you are looking for a convenient method for both technical and pre-Sales support, our teams are available via live chat by visiting our website at www.simplynuc.com. If more in depth investigation is required, we can establish a direct call back or email follow up with you.
Live Agent Phone Support
If a real-time conversation with an expert technician is the best channel for you, please call us at 512-766-0401. Our goal is always first-call resolution to get you back up and running quickly.
If you’d like to send us questions or support requests after-hours, or if email is the most convenient method for you, please send us an email at firstname.lastname@example.org and be sure to include, at minimum, the following information so we may quickly respond:
- Customer Contact Name
- Device Serial number
- Description of the problem or question and any details you can provide
After system validation, we will be able to send you detailed instructions on how to resolve the issue, or we will issue an RMA to return the unit to our facility for repair or replacement.
SimplyNUC.com Ticket Support
If you’re already on our website (www.simplynuc.com) or would like to use the site to communicate an issue or question to us directly, please visit the Support page and submit a Contact Us ticket at http://simplynuc.com/support and we will be happy to respond via email.