Return Material Authorization Process
If a Simply NUC Customer Support Technician has determined that your device requires service, repair, or replacement, you will be provided (or you can directly request) a Return Material Authorization (RMA). In order to ensure a positive experience in the RMA process, please prepare the following information and materials:
Ticket Information
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Serial number of every motherboard, system, or component part being returned
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Contact person and pick up/delivery address for the RMA
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Detailed description of the error received or defective behavior
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Describe the physical environment/stage that the problem/fault occur in
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The more detail provided, the faster the root cause can be found
Shipping Information
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If you purchased your product from Simply NUC within the past 30 days, we will provide you a prepaid return shipping label
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Please place the product in the original retail packaging and pack that inside a outer shipping box to avoid product damage
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If you are only sending components (RAM, SSD, motherboards, etc.) please ensure that they are in ESD (Electrostatic Discharge) approved packaging
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Do not write RMA numbers on the individual product package
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All returned products must have the original serial number label