RMA (Return Material Authorization)

RMA (Return Material Authorization)

Return Material Authorization Process

If a Simply NUC Customer Support Technician has determined that your device requires service, repair, or replacement, you will be provided (or you can directly request) a Return Material Authorization (RMA). In order to ensure a positive experience in the RMA process, please prepare the following information and materials:

Ticket Information
  1. Serial number of every motherboard, system, or component part being returned
  2. Contact person and pick up/delivery address for the RMA
  3. Detailed description of the error received or defective behavior
  4. Describe the physical environment/stage that the problem/fault occur in
  5. The more detail provided, the faster the root cause can be found

Shipping Information

  1. If you purchased your product from Simply NUC within the past 30 days, we will provide you a prepaid return shipping label
  2. Please place the product in the original retail packaging and pack that inside a outer shipping box to avoid product damage
  3. If you are only sending components (RAM, SSD, motherboards, etc.) please ensure that they are in ESD (Electrostatic Discharge) approved packaging
  4. Do not write RMA numbers on the individual product package
  5. All returned products must have the original serial number label
Important Information
  1. Returns are only accepted with a valid RMA number
  2. Tickets can be created by emailing support@simplynuc.com
  3. Hours of Operations: Monday thru Friday 7 AM - 5 PM CST
  4. Call us to talk live: 512-766-0401 (Option 3)

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